Once an order is placed, it typically takes 1-2 business days to process. We ship orders on business days only. Holidays and other events, i.e., large sales, power outages, server issues, weather, etc., may cause a delay in shipment.

After your order is placed, you will receive an email with confirmation. Our system updates every business day by 10 am and will send out tracking on orders placed the previous day.

Any order placed after 3 pm on Friday or during the weekend or National Holiday will say “Processing” until the next available business day after it shipped (i.e., you place an order Saturday at 1 pm. We would ship the order Monday and once our system updates on Tuesday you would receive tracking.).

All orders are shipped and delivered within 3-5 business days. Please note that circumstances out of our control may affect this delivery time.

If your order says delivered but never arrived, please first check your order confirmation to ensure the address provided was correct. If that is correct, please contact your neighbors or mailroom to see if it was placed in the wrong mailbox first. Claims take 3-5 business days, and once completed, we will send out the order again.

Pure Brazilian Australia® is not responsible for customers inputting the wrong shipping address on their order. All shipping labels are automatically provided and can only be changed if we are notified within 30 minutes after the order has been placed. If the wrong shipping address is provided, the customer will be responsible for paying any additional shipping fees to reship or reroute the order.

We are not responsible for customs fees, brokerage fees, taxes, and other fees over and above the shipping charges. These charges cannot be calculated because they vary from region to region. If you are uncertain about your country's guidelines, please check with the proper authorities in your country.